Track on-call periods, log callout hours, and convert active on-call time to TOIL. Give employees visibility of their on-call entitlements and managers an accurate record of all on-call activity.
TimeTally handles on-call hour logging alongside TOIL management, rota scheduling, and timesheet tracking — one system for all working patterns.
Employees log the time they were called out during on-call periods through the TimeTally app. Managers approve the callout hours and designate them as TOIL at the applicable rate — creating a clear, permanent record of every on-call callout and the TOIL earned. Overtime hours outside of on-call are tracked in the same system.
Log callouts from any phone
Employees record callout start and end times from their mobile immediately after the callout
Manager-approved TOIL accrual
All callout TOIL requires approval — maintaining a clear audit trail for HR and compliance
Configurable callout rates
Set different TOIL rates for day callouts, night callouts, and bank holiday callouts
On-call TOIL bookings appear alongside annual leave, sick leave, and regular TOIL. Managers see complete team availability before approving any absence request.
Callout TOIL balances and bookings shown alongside all other leave types
Managers check on-call rota, callout history, and leave all in one calendar
Export on-call records for WTR compliance monitoring and payroll processing
Set different accrual rates for different callout scenarios — day callouts, night callouts, and bank holiday callouts. Define balance caps and expiry periods to keep on-call TOIL manageable.
Works alongside healthcare TOIL management, security TOIL management, and any other sector where on-call working is common.
Tip: Create separate TOIL types for 'On-Call Callout (Active Work)' and 'On-Call Standby' if your policy compensates both — each with different rates and colours for clear reporting.
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On-call periods are recorded in TimeTally's timesheet. When an employee is called out during an on-call period, the active work time is logged as overtime and submitted for TOIL accrual at the agreed rate. Passive on-call time (waiting but not called) is tracked separately if required.
The conversion isn't fully automatic — callout hours are submitted and a manager approves the TOIL accrual with the applicable rate. This keeps a clear approval trail: you know exactly who approved what accrual and when. Once approved, balances update immediately.
Yes. You can create on-call shifts in the same rota system as regular shifts. This gives managers and staff a complete view of who is on call each week alongside their regular shift assignments.
Yes. TimeTally's on-call tracking is used by clinical teams to record callout hours from on-call periods. The TOIL accrual rates, caps, and expiry periods can be configured to match NHS or private sector on-call policies. See our <a href='/toil-management-healthcare'>healthcare TOIL management</a> page for more details.
Yes. Create separate TOIL types — for example 'On-Call Callout (Day)' at 1:1 and 'On-Call Callout (Night)' at 1.5:1 — each with its own rate and expiry period. Managers select the appropriate type when approving accruals.
A timesheet app records hours. TimeTally's on-call tracking goes further by linking recorded callout hours to TOIL accrual policies, allowing manager-approved conversion to leave, and giving employees real-time visibility of their on-call TOIL balance — all in the same system as their regular leave.
